1. Overview
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Mountain View App (the "Service"). It also explains your privacy rights and how the law protects you.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Interpretation and Definitions
2.1. Interpretation
Words whose initial letters are capitalized have meanings defined under the following conditions. The definitions apply whether they appear in singular or plural form.
2.2. Definitions:
- Account: A unique account created for you to access our Service.
- Application / Service: Mountain View, the mobile software provided by Mountain View Company.
- Company ("we", "us", "our"): Mountain View, Building 183, Sector 2, 5th Settlement, New Cairo, Egypt.
- Country: Egypt
- Device: Any device that can access the Service, such as a phone, tablet, or computer.
- Personal Data: Any information relating to an identified or identifiable individual.
- Service Provider: Any third party processing data on behalf of the Company.
- Usage Data: Information collected automatically when using the Service.
- You: The individual or legal entity accessing or using the Service.
3. Types of Data Collected
While using our Service, we may ask you to provide certain information, including but not limited to:
- Name, email address, phone number
- Address, city, and location details
- Profile picture and identification data for compound access
- Feedback, service requests, and communications
- Usage Data such as IP address, device type, operating system, and log data
Data is used for functionalities of the app & user can delete it anytime he wants.
4. Access and Identification Data
We process your information to enable secure compound access using your in-app badge and to manage guest entry through digital QR codes. Data is encrypted and used only for authentication and access control purposes, then deleted after use.
5. Information Collected from Your Device
With your prior permission, the App may access:
- Location information: to enable location-based features (e.g., visitor access, nearby services)
- Camera or photo library: for uploading images (e.g., service requests)
You can enable or disable these permissions anytime through your device settings.
6. Use of Your Personal Data
We may use your information for the following purposes:
- To provide and maintain the Service
- To manage your account and enable user-specific features
- To perform and enforce service or purchase contracts
- To process payments securely (see below)
- To communicate via email, phone, SMS, or push notifications
- To send community news, offers, and event updates (unless you opt out)
- To manage and respond to user requests and feedback
- To analyze and improve our Service, products, and user experience
- To comply with legal obligations and resolve disputes
7. Payments and Transactions
Some features allow you to pay for services such as maintenance, utilities, or community activities.
All payments are processed through secure, PCI-DSS-compliant third-party gateways.
We do not store or access full credit/debit-card details. Limited transaction information (e.g., transaction ID, amount, date, and payment method) may be retained for accounting, verification, or legal purposes.
By making payments through the App, you agree to the terms and privacy policies of the relevant payment provider.
8. Retention of Your Data
We retain Personal Data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Usage Data may be stored for internal analytics and security purposes.
9. Delete Your Personal Data
You can request deletion of your data through this link, Just follow mentioned steps.
10. Disclosure of Your Data
We may disclose your data:
- To comply with legal requirements or lawful government requests
- To protect and defend the rights or property of the Company
- To prevent or investigate possible wrongdoing related to the Service
- To protect users or public safety
- In connection with a merger, acquisition, or asset sale, after prior notice
11. Service Providers and Third Parties
We may employ third-party companies to:
- Facilitate our Service
- Provide services on our behalf
These providers may access personal information only to perform assigned tasks and are obligated not to use it for any other purpose.
12. Security of Your Data
Your data security is our priority. Although no electronic system can promise absolute protection, we apply industry-standard safeguards and continuously enhance our systems to ensure the highest possible level of security.
13. Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their Privacy Policies when you visit those sites.
14. Children's Privacy
Our Service does not target anyone under 13. We do not knowingly collect personal information from children. If you believe your child has provided such information, please contact us immediately for removal.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will appear on this page, with an updated "Last updated" date. Material changes may also be communicated via in-app notice or email.
Your continued use of the Service after changes become effective signifies acceptance of the revised terms.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- 📧 info@mountainviewegypt.com
- 📞 16201
- 🏢 Mountain View, Building 183, Sector 2, 5th Settlement, New Cairo, Egypt